💸 Refund Policy – Foodphenic

At Foodphenic, we are committed to delivering quality products to your doorstep. However, if you are not completely satisfied with your order, we’re here to help.

🟠 Eligibility for Refund

Refunds are issued only under the following conditions:

1. Wrong product received (different from what was ordered)

2. Product damaged during transit

3. Product expired or defective upon delivery

4. Order not delivered but marked as delivered by courier

5. Cancelled orders (before dispatch)

🔴 Non-Refundable Cases

We do not offer refunds in the following situations:

• Minor packaging damage that does not affect product quality

• Product used or seal broken

• Request made after 48 hours of delivery

• Incorrect address provided at the time of order

• Taste or preference-based dissatisfaction (spices are subjective in nature)

• Orders returned without our approval or proper justification

⏱ Refund Timeline

Once your claim is approved:

• Refunds are processed within 5–7 business days

• Refund will be credited to your original payment method

• For Cash on Delivery orders, we will issue a refund via bank transfer or UPI, after verifying your bank/UPI details

📸 What We Need from You

To initiate a refund request, please contact our support team within 48 hours of delivery and share the following:

• Order ID

• Clear images of the product & packaging (including damaged area)

• Description of the issue

• Unboxing video (in case of damage or pilferage)

📧 Email: support@foodphenic.com
📞 Phone/WhatsApp: +91 79860 39870

✅ Refund Approval

Once we review your request and verify the details, we will either:

• Approve a full refund

• Offer a replacement product

• Or provide a partial refund/store credit, depending on the issue

⚠️ Important Notes

• Refunds are issued only once per order.

• Foodphenic reserves the right to reject refund requests if found abusive, fraudulent, or unjustified.

• Policy is subject to change without prior notice.