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Shipping, Delivery & Returns Policy

Honest, fast, and secure delivery across India with 100% safe arrival guarantee for your spices.

1. Order Dispatch & Delivery Timelines

All Foodphenic whole spices and stone-ground masalas are packed fresh in small batches at our facility in Jalandhar, Punjab.

  • Dispatch Time: Orders are freshly packed and dispatched within 24 to 48 business hours of order confirmation (Monday through Saturday, excluding national holidays).
  • Transit Time: Deliveries to metro cities typically take 3 to 5 business days. For tier-2/tier-3 cities and remote locations, delivery takes 5 to 7 business days.
  • Courier Partners: We partner with India's premier logistics providers including Blue Dart, Delhivery, DTDC, and Express Cargo to ensure safe handling of food-grade jars.
  • Tracking: Once dispatched, a live tracking link with AWB number is sent via SMS and Email, allowing you to track your spice box at every transit hub.

2. Shipping Charges & Free Delivery

We believe in honest pricing with zero hidden surcharges:

  • FREE Express Delivery: Automatically applied at checkout on all orders with a cart subtotal of ₹299 and above across India.
  • Standard Delivery: A flat, nominal shipping fee of ₹49 applies to orders below ₹299 to cover high-grade protective packaging.
  • Cash on Delivery (COD): COD is available across most Indian postal PIN codes. A minimal handling fee of ₹20 applies to COD orders.

3. 100% Safe Arrival Guarantee & Food Safety Returns

Because our products are consumable food spices sealed for hygiene and purity, we cannot accept returns on opened jars or products once delivered in accordance with Food Safety Standards regulations.

However, your complete culinary satisfaction is our highest priority under our Safe Arrival Guarantee:

  • Transit Damage or Breakage: If your sealed container or glass jar arrives broken, damaged, or leaking during transit.
  • Incorrect Item: If you receive a spice variant different from what you ordered.
  • Missing Item: If any item from your confirmed invoice is missing from the package.
How to Claim Instant Replacement or Refund:

Simply share a quick photo or short video of the outer box and damaged item to our dedicated WhatsApp Concierge at +91 79860 39870 or email us at support@foodphenic.com within 48 hours of delivery. We will arrange a free immediate replacement or full refund within 24 hours.

4. Order Cancellation

You may cancel an order free of charge anytime before it has been dispatched from our facility. Once our courier team picks up your shipment and generates an active AWB, the order cannot be recalled in transit.

To cancel an order before dispatch, message us immediately on WhatsApp at +91 79860 39870 with your Order ID. Prepaid cancellations are refunded back to your original payment method within 3 to 5 banking days.

Need Help With an Order?

Our team is available Monday through Saturday from 9:30 AM to 6:30 PM IST.